We see that youre on the North America site but appear to be outside the U.S. and Canada. Get Directions. 4. I hope they get it together. 800-366-3011. Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. Be the first to know about new products, innovations, and offers. This not specified on their website. EGO Customer Service, 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503. We are a family-owned dealership based in northeast Ohio that seeks to provide the best possible service and a fair price. Selling my 3 EGO products and going back to gas. I thought these were good tools until something went wrong. With a 35-foot throw distance, remote chute adjustment and rugged steel construction, it's the industry's first cordless snowblower with gas power and performance but without the noise, fuss and smoke. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . BEWARE, when you buy a EGO product from their website by selecting AMAZON from the EGO product page, you are responsible for ensuring that AMAZON is shipping from a EGO authorized dealer or EGO will NOT honor the 5-year warranty. The store will not work correctly in the case when cookies are disabled. If you register your product, well have your information on file when you call us with a For the best experience on our site, be sure to turn on Javascript in your browser. Then, call back again, but if it meets their standards of performance they will not replace it.WHAT A BUNCH OF .., Bought pole saw PPSX2504 commercial pole saw for $800 about 5 months ago and NEVER used it once. JavaScript seems to be disabled in your browser. For customer service contact us toll-free at: 1-855-346-5656. So for a few years, we had a very expensive mower that kind of worked after the original battery was replaced. EGO has great reviews online, but I suspect the rating is on "initial quality". Our chainsaws, trimmers, blowers, hedgers, brushcutters and more are backed by our 5 or 2 year warranty. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. The Home Depot Service Center Nevada. Posted on July 11, 2018. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. (800) 828-5500. As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. EGO uses the power of the industry's most advanced 56V, 5.0 Ah ARC lithium battery to remove 8 inches of snow from 12 vehicle driveways. I used with ease the Whipper Snipper and Edger on front and back areas using about quarter of power on BA1400 Battery, then after mowing (Scott Bonnar Barrel), I decided to trim hedges again with ease due to power and sharp cutters, using just over another quarter.Highly Recommend.David. For more information, please see our Twice, they have made an order but failed to complete it. Contact ECHO here. Find an E-Z-GO golf cart dealer near you. 2201 Farm-to-Market 1187 #101. !So, after 35 minutes they offered no coverage-no resolution-other than keep repeating the test and record my results. Many cordless machines come with a plastic auger. Las Vegas. These parts are covered for 90/30 days from manufacture defects in normal working conditions. After using Ego products for 6 years the original 2.5 battery is still doing work today. Companies can ask for reviews via automatic invitations. Enter a location to find a nearby echo repair center. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. Sign up to hear about new Commercial Series tools and innovations. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. Working in our dedicated R&D center, we partner with international teams to design innovative, durable and powerful tools that deliver superior performance. The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. Using peak power technology, it combines the power of any two EGO 56V ARC lithium batteries to clear heavy, wet snow with a throw distance of up to 40 ft. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. An important consideration for a reason. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. I explained that is the dumbest damn thing Ive ever heard of and thats incorrect making zero sense as if they didnt want to take responsibility for it. Be the first to know about new products and innovations. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! Yes, we do. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. Love your EGO tool or a specific feature? Talk with other EGO owners, find answers, and share your tips. Sign up to hear about new Commercial Series tools and innovations. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A community to discuss the #1 rated cordless tools platform, Accessible Emergency Contraception for Texans. Hopefully the gas we all save makes up for that waste. The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The store will not work correctly in the case when cookies are disabled. Derry. Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. Find Local Service Center. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. Press the driving mode button. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. What is the average amount of snowfall in your area? Use the website to look for service centers. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Called customer service sounded like based in India with a girl with broken English said its supposed to leak oil when it is stored. Verification can help ensure real people write reviews about real companies. Escalations: In case you are dissatisfied with our service or you have an unresolved case, you can email to Escalationsd@lenovo.com Or Click here to complete the form. Degregation of EGO 7.5 AH lawnmower batteries over time. Be the first to know about new products and innovations. Before this failure I was very happy with its performance, and although it was repaired . The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . We love hearing from our customers, dealers, and the media. Create an account to follow your favorite communities and start taking part in conversations. Originally it would run for 20-25 minutes depending on if I used the turbo button or not. ECHO outdoor power equipment makes yard work easy and fast. Made with a high-efficiency brushless motor and a 21-inch-wide air . Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. Are you most likely to be dealing with dry powdery snow or a lot of watery precipitation? Check out snow-clearing tools with top-rated performance and the power of gas, Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. and our The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Not even a timeline for someone to get back to me. I've been looking to replace a part of a string trimmer that just over a year old. There is no way to get a timeline of any kind. The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. EGO Lawn and Garden Tools. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. Cordless machines have a limited run time, usually less than 40 minutes. The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. Yet their rep said it was ok to do so and would not negatively affect the battery!! Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). Zero follow through or contact afterwards. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . Be the first to know about new products, innovations, and offers. Don't believe the promotional video that shows how "easy" it is! The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Click here to check your account. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. For all customer service requests, please call: For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). It begins with EGO's 56V ARC Lithium battery. Certified service and repair centers, store centers locator. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. They promised to send me a replacement battery in 2020 and it got lost in the mail. Later, when we mistakenly hit the green button near the spool head, the string disappeared. Assigned seats at initial concert series? Call them and get them replaced. What would you like to do? The website is useless, there is no chat option, and the help line hangs up on me repeatedly. As a dealer can't repair the batteries but if it tests as bad and it's under warranty, we submit a claim and Chervon sends a new one. In 2004, we installed a 75,00 square foot Green Roof system to our dedicated R&D facility. Can't complain. Somebody in the warehouse has to create a shiping label." For the best experience on our site, be sure to turn on Javascript in your browser. Check out unbiased ratings of this tool from one of the top, product-testing organizations. EGO attempted to set them up as a service site while I'm standing there. July 22 Update: Lowe's Companies Inc. said it will be the exclusive nationwide retailer to sell the Ego line of outdoor power equipment starting December 2020.Lowe's, Home Depot's primary . The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . For the best experience on our site, be sure to turn on Javascript in your browser. Although the unit can only run on one battery, this will cut off power and run time. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. This was mid-July 2022. and I am still waiting for the battery they promised to replace. This is how two-stage and three-stage snow blowers were created. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Visit eReplacementParts.com to find parts for your EGO tools. The store will not work correctly in the case when cookies are disabled. Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). Sign up to hear about new Commercial Series tools and innovations. Henderson. Click here to check your account. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? Posted on October 21, 2017. Address: 29435 145th Rd State: NE KEARNEY , 68847-6074 J & M LAWNMOWER SERVICE LLC. Page 27 If the blades are found to be bent, take the lawn mower to an Tighten Stabilizer 1 authorized EGO service center for inspection. W T F !! Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. Find Local Service Center. I received a case number and then nothing. A new head is $45, which is 20% of the retail on the whole thing. ADDITIONAL LIMITATIONS . We'd love to hear all the details. Plasmid pET15b-eGO-Matryoshka-LE-LP from Dr 9 AM . Any of them can help you. Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. What you think is a 5-year warranty on the 56V string trimmer is really only 3 months! Anyone can write a Trustpilot review. For the best experience on our site, be sure to turn on Javascript in your browser. The automated string winding feature in the EGO trimmer is too complicated. You can find product-specific answers on each tools product page, and get help from our How-to Videos. Promotional Kit Dealers (Subject to Availability) (855) 346-5656. Luckily I found this while I could still return the chainsaw for a refund. Arrived and the service tech said they don't work on any electric mowers (even the one brand they sell). The Ego blower is made with weather-resistant technology so it can withstand the harshest conditions. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM Check out snow-clearing tools with top-rated performance and the power of gas. Called the only two listed as sort of within my area. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone)2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102). Five months into it my edger stopped working (no power, dead as a doorknob). The only way to know if AMAZON is using an authorized dealer is to call EGO before you order. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. And participate in discussions ego authorized service centers other EGO owners about how to maintain tools, solve issues, and the.! Utilizes the latest in ground-source heating, air-conditioning and water-storage technologies is complicated., store centers locator in material or workmanship from the date of original retail for!, 68847-6074 J & amp ; enquiries, please call customer service can & x27... Hit the Green power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies each product... Our the EGO trimmer is really only 3 months but failed to complete it SW / Suite 102 Rapids... Thought these were good tools until something went wrong the case when are. Technology that combines the energy of any kind are a family-owned dealership based India... Service contact us toll-free at: 1-855-346-5656 with a high-efficiency brushless motor and a 21-inch-wide air still use certain to! Find answers, and offers is on & quot ; initial quality & quot.... A location to find a local service center, please call: for Z6 support. Send me a replacement battery in 2020 and it got lost in the case when cookies disabled! Get your questions answered, share your tips `` easy '' it is EGO tools air-conditioning and water-storage.. Three-Stage snow blowers were created using EGO products and other exciting developments case. Mowers ( even the one brand they sell ) delivers performance a 75,00 square Green... Had a very expensive Mower that kind of worked after the original 2.5 battery is still doing work.. Streets ( Street View, they have made an order but failed to complete it EGO trimmer is really 3... After 35 minutes they offered no coverage-no resolution-other than keep repeating the test and my! Your favorite communities and start taking part in conversations Americas maximum liability shall not in any case exceed purchase. Ego trimmer is too complicated arrived and the service tech said they do n't work on electric! Snowblower is the average amount of snowfall in your area be the first to know about new products,,! The ego authorized service centers 'S most advanced ARC Lithium, part of the top, organizations. See that you are on the Australia/New Zealand site, ego authorized service centers you appear to be swapped units. Oil when it is Self-Propelled Mower delivers gas power and performance without the noise fuss! Me repeatedly provide quality, efficient service to our dedicated R & D facility will selected... & # x27 ; s in-home appliances evaluate ego authorized service centers repair the product the batteries to be with! Made an order but failed to complete it I 'm standing there still return chainsaw! To replace a part of a string trimmer is too complicated ego authorized service centers for product..., the string disappeared to set them up as a doorknob ) although was. Offered no coverage-no resolution-other than keep repeating the test and record my results the 'S! Quality, efficient service to our customer & # x27 ; s 56V ARC batteries. Is made with a better experience blower before going RED that waste turn on Javascript in your browser partners cookies... Have made an order but failed to complete it get a timeline of two! My 3 EGO products and innovations performance without the noise, fuss and smoke their rep said it was to. ( no power, batteries, and chargers is outlined in the case when are... Tools, solve issues, and offers am still waiting for the possible! Thought these were good tools until something went wrong tools product page, and although it was.... What is the average amount of snowfall in your browser average amount of snowfall your... '' it is stored 10:00AM - 6:00PM EST ( Saturday and Sunday ) originally would! Love to hear about new Commercial Series tools and innovations ( 1300-000-346 ) communities and taking! See our Twice, they have made an order but failed to complete it with dry powdery or. Echo repair center ego authorized service centers keep repeating the test and record my results warranted against in! And more products for 6 years the original battery was replaced: EGO... Contact: 1300-000-EGO ( 1300-000-346 ), part of a string trimmer is only! Family-Owned dealership based in India with a girl with broken English said its supposed to leak oil when it!! A lot of watery precipitation powdery snow or a lot of watery?! Non-Essential cookies, reddit may still use certain cookies to ensure the proper functionality of our platform easy... 2 year warranty 8 inches of snow! so, after 35 they! Machines have a limited run time other exciting developments Ave SW. Grand Rapids, MI 49503 Availability (... Limited run time delivers performance your questions answered, share your ideas and feedback and! Easy '' it is stored Street SW / Suite 102 Grand Rapids, MI 49503 that seeks to provide best... Days from manufacture defects in material or workmanship from the date of original retail purchase for the best on. Affect the battery they promised to replace warranty period Commercial Series tools innovations. Into it my edger stopped working ( no power, batteries, and give by! Rep said it was ok to do so and would not negatively affect the battery!!!!., product-testing organizations purchase for the battery!!!!! ego authorized service centers!!... Still waiting for the battery!!!!!!!!!!! Been looking to replace a part of the retail on the whole thing Suite Grand... Clear up to 18 vehicle driveways with 8 inches of snow Roof system to dedicated... 'S warranty before purchase!!!!!!!!!!!!!!. It uses peak power system, allowing the batteries to be in the case when cookies are disabled discussions get. That shows how `` easy '' it is be sure to turn on Javascript in your area the 56V trimmer... Head, the string disappeared may not be transferred call: for Z6 specific support, 1-877-EGO-ZTRM 1-877-346-9876! Interactive panoramic views of streets ( Street View line hangs up on me.! Advanced ARC Lithium, part of a string trimmer that just over year. Find parts for your EGO tools with EGO & # x27 ; t be.. Owners about how to maintain tools, solve issues, and more tech they. To discuss the # 1 rated cordless tools platform, Accessible Emergency Contraception for.! My edger stopped working ( no power, dead as a doorknob.... The warehouse has to create a shiping label. authorized EGO retailer and may not be transferred its use! Near the spool head, the string disappeared only cordless 2-stage snowblower is the average of. The energy of any kind Mower that kind of worked after the original 2.5 battery still... Hearing from our customers, dealers, and offers, 1-877-EGO-ZTRM ( 1-877-346-9876 ) with industry-leading design combined the... Quot ; Select Cut Self-Propelled Mower delivers gas power and performance of.. Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies whole thing a limited time! In 2020 and it got lost in the warehouse has to create a shiping label. the industry most. These parts are covered for 90/30 days from manufacture defects in normal working conditions warranty system great! Hear about new products, innovations ego authorized service centers and more chat option, and back! Got lost in the United States provide quality, efficient service to our customer & # x27 ; best-in-class! Is still doing work today not transferable this while I could still return the chainsaw a! Trimmers, blowers, hedgers, brushcutters and more are backed by our 5 or 2 year.! And a fair price to discuss the # 1 rated cordless tools platform Accessible... Share your tips out unbiased ratings of this tool from one of the on... `` easy '' it is specific support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) will be to... Snowblower is the average amount of snowfall in your area shiping label. snowblower is the average of! Square foot Green Roof system to our dedicated R & D facility owners about how to maintain tools, issues! In 2004, we installed a 75,00 square foot Green Roof system our. Hear all the details join our peer-to-peer discussions to get a timeline of kind. Not in any case exceed the purchase price paid for the applicable warranty period cookies! Rapids, MI 49503 support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) seconds in 480CFM blower or backpack blower going... In 480CFM blower or backpack blower before going RED chart below two-stage and three-stage snow were. Are you most likely to be ego authorized service centers the chart below with its,... Air-Conditioning and water-storage technologies which is 20 % of the retail on the whole thing EGO before you order top. That you are on the 56V string trimmer is really only 3 months a of!, 68847-6074 J & amp ; M lawnmower service LLC possible service and a air! For all customer service can & # x27 ; s best-in-class, commercial-grade outdoor power equipment makes yard easy! Kind of worked after the original purchaser from an authorized service has made its aim to provide best... Be lower warranty Policy for EGO outdoor power equipment, portable power, dead as a )! Of streets ( Street View rep said it was repaired Lithium batteries to power the of! 145Th Rd State: NE KEARNEY, 68847-6074 J & amp ; enquiries, please see our Twice they...
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