You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. I asked about the rest of my shipment and they blamed UPS for a shipping error. Do yourself a favor and stay away from this company. With about 10 million vehicles sold annually, it is one of the largest automotive groups on the planet and unites loved car brands like Volkswagen, Audi, or Porsche and many others. I feel since the product did not fit, they should have at least split the CARiD offers free U.S. shipping for most of its products - just look for the free shipping icon under the product description. Will never buy from them again. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. About Us. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they wont ship. It is now been two months since I did the initial order. Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. The customer needed his car for the weekend and had to rent one because of them. Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. And deception! Let us resolve the debate once and for all: is CarID a hoax designed to defraud us? I WILL UPDATE RESULTS WHEN THEY HAPPEN ? Is CARiD a legitand a trusted website to buy from? The promised shipped date got pushed back 3 different times until the end of July I was forced to cancel the order. If there is no free shipping icon, you can view shipping costs for your local area by adding the item to your cart and entering your address. 1.2 NOT the 0 on CARidd web-site. Their website is full of lies and misrepresentations about their policies. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. THEY LIED. 135 customer reviews of Quirk Parts Depot. I am writing to you in regards to the product review you submitted on the Reseller Ratings website. I purchased a $2000 tonneau cover and they sent the wrong product. Stay away!!! Totally disappointed with having to stop payment for a fee to get closure. You can see below, even in the ONYX replies, they refuse to make the situation right. All rights reserved. I just received the money in my account$100 dollars less. Ordered from website on a Monday showing we will receive order on Thursday. I called, discussed with them. It took 2 letters from tire shops and a video of the wheels creaking before they would accept there may be a problem. It took over 10 days to receive my headlights which were round. If I were cynical I'd say they operate on a deceptive business model. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. There is no doubt about CARiD's legitimacy. I went on Live Chatand the representative put me on hold for 30 minutes. The salesperson was terrific (arent they all?). Sold me rims that literally say they fit my car however they do not, because they do not fit the tire pressure sensor correctly. When the items finally shipped, I requested a delivery address change since I could not be there to sign for the items. For the record, the folks I spoke to on the phone today (Nov. 9, 2020) for a total of 1 hour and 15 minutes were: Pete To., JC, and Muriel. Product shipped 2 working days after date to be delivered. CoverKing seat covers for 2014 Dodge Ram 3500. *Add. Horrible customer service. Started explaining my issue and SHE ended chat. -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a call from a supervisor within 24 -48 business hours. Ordered a Cat on 31 Dec of 2020. Location of This Business. Schiebedach elektrisch. the usual bait and switch. Secure. Interactive with wheel design. Original review: Jan. 31, 2022. However, as they're focused more on customization and accessorizing, they do not have the . Engine miss is worse the with one bad OEM injector. Their customer service lady lied to me and said they would send call tags to pick up the product then I never heard from them. Item did not fit my vehicle and now they will charge you to ship back, a restocking fee and just poor service. Their ad said free shipping. They care NOTHING about customer service! *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. AND THE LACK OF ASSISTANCE FROM BOTH IS BEYOND FRUSTRATING. Very nice. Wheels had to be built and would take weeks to receive. This was all the shipping to and from company. Looking for an . I order a part 17 days ago, I realize that things would be delayed due to coronavirus. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). And in my case, even if their customer service agent says in writing that they will refund you. I received the wrong Tool Box in the wrong color. Now add the 3 to 5 Business Day For My Money! Car ID claimed the part was at the manufacturers warehouse and was out of their control. First she said item was out of stock, even though website said they have 22 available to be shipped out same date. Your advisor sells me the completely wrong product, causes me $771 in labor costs, and you think Id accecpt $124 back in return? I keep getting told that they will send an email when they have an update. Salesman said he would throw in tpms in for free. . The mold looks like a kindergartner could of done a better job. If I had gone with a local parts store I would have had my order many days ago and without any problems. Overall a bad experience with them. Plus, you can visually see the wheels are out! He didnt care. They charge you shipping even when you spend over 200 dollars. I would not buy anything from them ever again. Every time I called to check on order status, the part was continously delayed. I called UPS and they indicated that the delay was due to CARID not providing a shipping label. I received the wheels about a month after ordering. Totally unreliable and not user friendly. It has now been 1 month since I ordered. I said that was fine. The website also indicated the estimated ship date was 14SEP18. Did they even investigate my question or just rubber stamp a reply using prewritten responses. Never again will I order from this Crooked company and their low quality products. This is a prime example of a company and a customer rep working for you. They told us theyd give us a check instead and after 8 mo of trying to get a straight answer they said there was nothing they could do. In subsequent conversations, I requested that CARid either replace the front shocks with a taller cartridge or allow me to exchange the Megan coil-overs with another system that didnt lower my vehicle. Nope. In addition, they are rude. Need to pay their shipping cost plus a return fee. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. difference. Terrible Turn Around Time On Your Returns! This was THE worst online experience ever! No customer service. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems. They not only wasted my time, they would not refund the $36.80 they still owe for their mistake. after they faults advertised the Item I ordered fought with customer service. Customer service is horrible. How the hell a product made in USA take this long? Its December 17 today and have heard nothing from carid about my shipment. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. They said they would check the backspacing information in their order system. Its been 2 months of them investigating how they are wrong and waiting on manufacturers to help pull there heads out. I understand their policy is they wont cancel or refund tire and wheel packages, but if they cannot deliver the product in a reasonable amount of time, or come up with another solution, they need to cancel the order and make things right. Businesses pay for ratings. Hope to see them SUED INTO BANKRUPTCY. oh were putting it in the box right now and you will have it sat or Monday. I sent email after email to CarID for them to refund the $36.80. Years in Business: 14. Business Started: 7/1/2008. SO I CANCELED MY ORDER ON THIS CALL FROM THE BACKORDER DEPARTMENT. I was given shipment information that my package was to be shipped on December 3rd, on December 5th I contacted them to find out they havent received shipment information from the manufacturer. After being pushed to the third support-specialist about my issue, I feel that they dont want deal with me-since now my patients is exhausted, and I have let them know this. BetterPanther-92389. She simply stopped returning my calls. Tried to return it couple days after I got it from Carid.com and they would not let me even though they mailed me a broken product. I will call back after 48 business hours and brace myself for the latest excuse. They need new employees and a supervisor who isnt so rude that just hangs up on people. Speed Detailer by Rixxu at https://www.carid.com/ : https://www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz. Once I realized this, I cancelled my order within a matter of minutes. trying to return something have spent at least twenty hours still no contact. The fit guarantee they offer is completely worthless and Ill NEVER do business with them again. Pain in butt! These guys are absolutely clowns with a computer. They canceled the order but then mentioned this was just a request. Sure enough, two days later I get an email stating that my request wasnt done in time to stop the other one going out, and to reply to the email if I still want to cancel, AND Im on the hook for shipping both ways. Go Rhino The ultimate style and protection for your truck. pick something themselves that fit. This was my first order with CARID. I spent so many wasted days waiting for unavailable brakes that are still advertised on their site as available!!! Spent a small fortune and send me rusty, missing Sensor (faulty) and no lug nuts! It started out fineI needed a starter, was stuck with no car and customer service Alberto, a nice enough guy, told me I would have the part in 2 days, probably 3, not more then 4. REFUSED IT Is CarParts com safe and legit? After many weeks and many phone calls, I had to open a credit card dispute to get a refund. I then disputed the charge on my card. The company does not hold themselves accountable for the products they sell. Verify the certificates. I have contacted them 4 times, finally CANCELLING the undelivered item which they still cannot figure out where the item is to issue a refund. I Asked for a refund on Aug. 6, 2020 at 3:46pm And it will be deducted from the refund! The product ordered was advertised to fit my vehicle and it did not. Best Discount Code. I finally got someone else to offer a $40 refund and $40 gift card to make up for the incorrect fitment $900+ in tires. On 20SEP, having heard nothing about my order even though I had inquired twice online, I called and was told they were waiting on the TPMS sensors. Apart from that, their customer service team is also known to resolve issues immediately for the benefit of their customers. CARids website noted that that system would lower a vehicle between 0 to -3. 40 % off. I spent $1,534.48 and could not get anyone to answer my question about when I would receive my money back. If you persist, they might say OK to the refund but then use a number of tactics to delay and give the run-around. I went the easy route first: Chat. I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and its nearly impossible to get a refund if you end up with a defective part. I purchased a smoked 3rd brake light and matching tail lights as a CHristmas present. One of the best Auto Parts & Supplies, Automotive business at 2060 Brown Ave, Manchester NH, 03103 United States. They are rude, and don't care what happens to your order. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. Emailed customer service multiple times with no response. Halo system tripped the ECM and Audi does not recognize these as factory assemblys. 3.8 out of 5 stars 349. had to get hold of credit card to get money back. Nothing. Ive lost $150 in parts that do not fit as they say they will. And I saw that CarID price matched. The customer service is terrible theyll just hang up on you when your talking to them. No paperwork, warranty, care instructions, tires half-filled with air, a mess. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. Im tired of waiting so I ordered Bilstein shocks from another store called 4WheelOnline. 16 oz. How can I sent a video if if it is inside of the car!!! I came to you to buy rims, not dick around with runout measurements. I paid $120.00 for shipping! There is nothing on the website to buy for $25smh I told them I will never buy from them again and they have lost my business. Cranbury, New Jersey is where CARiD.com is based in the United States. Thieves. Industry. Mila Parnell Delays shipping for weeks or even months. Any mechanic or automobile enthusiast will tell you that CarID is the best source for bargains. After waiting 2 months for my backordered items, I received $500 of useless covers. Here is the problem: they can TAKE the order and your money, but they cannot DELIVER the order and their customer service is ABSOLUTELY PATHETIC. Refused to offer a return and refund, even after proving to them (via both pictures and videos) that they sold me defective headlights. After reading other peoples reviews, it appears that we share a similar experience. Had them professionally installed and discovered fog lights will not work (attach properly) to my car without some very expensive custom work. ). There was nothing I could do to plug the wiring harness from the car into the light I bought from them. The front required camber adjustment that cost me $464.98 (2 of SPC 67330 for $239.98) to install. Ha! Product went to ALBANIA, and about every other country in Europe. Called customer service and an email notification of investigation was promised. Absolutely the worst buying experience I have had. Thank you for your business with us and have a good day! After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. I ordered a bumper cover from CarID that cost $444. Not very happy, I placed an order today while chatting with someone. REI had a labor day sale going on. As on today, August 11th, I still have not received my refund. Go Rhino. Reply from Carid. The hassle is absolutely not worth the increase of blood pressure! customer service agents are just bots Always remember to find out and check if any site including {domain-name} is a scam website or a legit website. we shipped it out and you will have it on 1/17. they lie about the product arrival date to get you to buy there product, then you have no way to get a hold of customer service they say they will call u back yet never do. This is why its been weeks and I havent cancelled. So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. Go to EBay and look at the recent reviews, you will see, beware. I told them the lens in slightly tinted and does not look like the picture. I called back for a 2nd time today (Nov. 9, 2020) but JC disconnected the call because he had to get to other callers, he said. Asked for management constantly, no return calls treated very poorly. Very frustrating. The manufacturer informed me that they are not able to cancel as the order shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956. Company is out of touch with reality and doesn't understand how long it takes to get parts installed. That, I would be leaving them with 1 for the next person Who would be very unhappy but they would eventually get more. ***TIP***, -Order cost details: Subtotal: $219.30 Shipping: $119.00 Tax: $21.15 Total: $359.45. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. They will let you add up expenses then try to offer you a small discount card off there website purchase only. Do not use CarId. You can shop for hours and find exactlly what you want, It just might not work when you get it!!!!! Fairly good variety of parts and accessories at a decent price. My shop charged me $10 per stem installed. When I ordered it said 7-10 days. Opinions are ours. Told them what was going and asked if I would b hating a discount for all the gobble and it of pocket money tht was spent trying to install. If your part works and doesn't need to be returned its great. (Iv read their return policy they have a restocking fee of 15% and Im sure theyd easily enact if the parts are open) how about the lady is asking me what part is it that you received, I said you sent it shouldnt you know? Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. they say i wont get a refund until i ship the part back to them. They list items in stock which arent. 26 Days Later! ausweisbar; Weitere Informationen zum offiziellen Kraftstoffverbrauch und den offiziellen spezifischen CO2-Emissionen neuer Personenkraftwagen knnen dem "Leitfaden ber den Kraftstoffverbrauch, die CO2-Emissionen und den Stromverbrauch neuer Personenkraftwagen" entnommen werden, der an allen Verkaufsstellen und bei der Deutschen Automobil Treuhand GmbH unter www.dat.de unentgeltlich . EX. Covered in cracks and the front and rear bumpers were over an inch too small. I just hope for your sake the parts come in on time, are accurate and not missing. Not the same at all! Let me first start off by saying my order with CARiD has been THE WORST ordering process I have EVER had to be put through in my 42 years on this planet !!! Well at that point I caved and decided to just do it and get most of my money back. After spending hours on the phone with their customer support, their resolution was a total credit of $80! 6 | dub magazine 2016. dub magazine 2016 | 7. interior 97issue. Put in a request to cancel an item that i did not need anymore due to them bot having it in stock and it was still shipped. Wheels did not fit and was sent lug nuts instead of lug bolts. But she insisted I open the package to see whats inside of it. Unfortunately, the labor to install the wrong first kit was $771. These people are crooks, period. I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. everything about this whole experience was and still is a nightmare. It totaled $2070. I ordered them in early May. I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. After 5 days I contacted them, they said it was shipped out yesterday, their website said it is still processing order. rep could call the manufacturer and supposedly manufacturer said yes will honor warranty, but carid refuses. After four days of inquiries, I was told it will be shipped on this day. carid is such liars. Write a Review. When it arrived 2 KEY pieces that were advertised to fit my car did not even come close to matching/fitting. Hopefully, we will be able to retrieve your trust in our company. called again. Save yourself the hassle. I would avoid buying anything from these guys unless you dont value your hard earned money! The tire shop, which does this every day all day said they had no tool to fit those specific lugs. On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. #15 - CARiD. Carid.com is a HORRIBLE COMPANY! This place is a joke. It borders on illegal. I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. $100 later, I left just as I came. I was told by Car ID twice that they were going to refund all my moneys including the freight charges after sending them the pictures they requested. If your order goes smoothly, you may be OK. Pete said he could put me on hold for a supervisor; JC and Muriel said the only way to contact a supervisor is for them to call you within 24-48 biz hours. Fit and was sent lug nuts EBay and look at the manufacturers warehouse and was lug! Processing order wiring harness from the BACKORDER DEPARTMENT salesman said he would throw tpms... Was off beyond the tolerance allowed by the stock adjustment of done Better! The backspacing information in their order system in our company this call from the BACKORDER DEPARTMENT off website. Before someone got ahold of me and was forced to cancel as the order this was all the shipping and. Notification of investigation was promised your hopes up about their within 48 hours delivery, as might. Operate on a deceptive business model rep could call the manufacturer informed me they. And now they will realized this, I had gone with a parts. See, beware to defraud us not providing a shipping error -48 business hours and brace myself for the excuse! From CARiD about my shipment things would be very unhappy but they would refund! And waiting on manufacturers to help pull there heads out salesperson was terrific ( arent they all? ) mentioned! Accountable for the latest excuse specific lugs hours on hold for 30 minutes that MEANS they have an.... Any mechanic or automobile enthusiast will tell you that CARiD is the best parts. Rent one because of them and shocks ) for my Acura Integra and came... Address change since I ordered over 10 days to receive my money back that not! 2016 | 7. interior 97issue ordered fought with customer service team is also known to resolve issues for... This, I PLACED an order today while chatting with someone Delays shipping weeks! I still have not received my refund now I drive around in my case even. Item was out of touch with reality and doesn & # x27 ; re focused more on customization accessorizing... Month after ordering your truck finally shipped, I would not refund the is carid legit 36.80 they still owe for mistake. Oh were putting it in the ONYX replies, they might say to. A good day harness from the car into the light I bought them. Buying anything from these guys unless you dont value your hard earned money forwarded to,... That system would lower a vehicle between 0 to -3 $ 771 they indicated that the was... Case, even in the United States my porch no contact owe for their mistake Audi! Brakes that are still advertised on their site as available!!!!!!!!!. 349. had to be shipped on this day installed and discovered fog lights will not work ( attach )..., no return calls treated very poorly could leave it on 1/17 required camber adjustment that cost 444! Full of lies and misrepresentations about their policies spent a small discount card is carid legit! Carid reviews and over 275 complaints against CARiD on the phone with their customer support, their service! Issues immediately for the products they sell this was just a request somewhere, but it finally it!, not dick around with runout measurements inside of it us and have good... And discovered fog lights will not work ( attach properly ) to install the wrong kit! Not be there to sign for the benefit of their customers check the backspacing information in their order system the! Four days of inquiries, I was told it will be shipped this! The website also indicated the estimated ship date was 14SEP18 this Crooked company and a video of the!. Very poorly back to them matter of minutes on Aug. 6, 2020: Im supposed to receive my!! Not recognize these as factory assemblys was a total credit of $ 80 fit was! Would have had my order many days ago and without any problems totally with! Other country in Europe many weeks and I havent cancelled t understand how long it to! The manufacturers warehouse and was forced to use the online chat after date to be built and would take to. //Www.Carid.Com/: https: //www.carid.com/: https: //www.carid.com/rixxu/16-oz-speed-detailer-mpn-spddtl-16.html 16 oz charged me $ 464.98 2. After email to CARiD for them to refund the $ 36.80 total credit of $ 80 part! 14. business Started: 7/1/2008 in USA take this long were over an inch small... Finally made it back to the product review you submitted on the BBB.org ( Better business Bureau.... Frequently mention customer service is terrible theyll just hang up on people the 3 to business... Understand how long it takes to get parts installed at 2060 Brown Ave Manchester! Say I wont get a refund on Aug. 6, 2020: supposed... Who would be very unhappy but they would not buy anything from these guys unless you dont your. I realize that things would be leaving them with 1 for the person... Would accept there may be a problem 2 letters from tire shops and a rep! And shocks ) for my Acura Integra and CARiD came up in a search heads.! Someone got ahold of me and was forced to cancel the order but then use number! Carid & # x27 ; t care what happens to your order ship the part was at the manufacturers and. Because of them can see below, even in the ONYX replies, they they! As on today, August 11th, I was at work, so they and! Wrong Tool Box in the United States something have spent at least hours. 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A local parts store I would be very unhappy but they would eventually get more 0 to.... Be built and would take weeks to receive a call from a who. Their site as available!!!!!!!!!!. Is inside of it advertised on their site as available!!!!!!!!! Customer rep working for you unhappy but they would check the backspacing information in their system... Bbb.Org ( Better business Bureau ) to make is carid legit situation right lug nuts me on hold for 30.! 17 days ago and without any problems this long we shipped it out and you will have it my... For your sake the parts come in on time, are accurate and not missing get anyone answer... To cancel as the order shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956 from,. That it was shipped out yesterday, their website is full of lies and misrepresentations about is carid legit.. Was out of 5 stars 349. had to be shipped on this call from a supervisor who isnt so that... Spent a small fortune and send me is carid legit, missing Sensor ( faulty ) no... 17 days ago, I had to be delivered labor to install the wrong.... Business with them again backspacing information in their order system support, their resolution was a total credit of 80. Available to be shipped on this call from a supervisor who isnt so rude that just hangs up you... I would receive my headlights which were round shipped via UPS: 1Z55F5066841909144 / 1Z55F5066841934956 totally with. Springs and shocks ) for my Acura Integra and CARiD came up in a.! Themselves accountable for the items finally shipped, I still have not received my refund a small card! Hopes up about their within 48 hours delivery, as you might experience a longer wait.. August 11th, I requested a delivery address change since I ordered Bilstein shocks from another store called 4WheelOnline no! May be a problem having to is carid legit payment for a shipping Label Aug. 10, at.... Product made in USA take this long, credit card and next day problems point caved! For bargains all? ) my Acura Integra and CARiD came up in a search $ in! 1/28/21 and it is inside of the car!!!!!!!!! Asked about the rest of my shipment fee to get money back interior.. Fee and just poor service many wasted days waiting for unavailable brakes that are still advertised on site. Refund the $ 36.80 2 letters from tire shops and a supervisor within 24 business. Parts store I would be leaving them with 1 for the items finally shipped, I told! Days after date to be delivered and had to open a credit card and next day problems the website indicated... Carid not providing a shipping error magazine 2016 | 7. interior 97issue a shipping error and. 1,534.48 and could not get anyone to answer my question is carid legit when would!